Rooms
Canopy by Hilton Cancun La Isla - Amenities
- Free Internet Access
- Free Parking
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Heating
- Private check-in/check-out
- Wheelchair accessible
- On-site parking
- outdoor pool
- shuttle service
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Accessible parking
- Concierge services
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Radio
- Restaurant(s)
- Daily Housekeeping
- English
- Spanish
- Non-Smoking Rooms Available
- Sofa
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
About
Hotel Features
Located in Cancún, a 8-minute walk from El Rey Beach, Canopy By Hilton Cancun La Isla has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. With a terrace, the 4-star hotel has air-conditioned rooms with free WiFi. The property provides room service, a 24-hour front desk and organizing tours for guests. All rooms at the hotel come with a seating area and a flat-screen TV with cable channels. The rooms have a desk. A buffet, à la carte or continental breakfast is served at the property. At Canopy By Hilton Cancun La Isla you'll find a restaurant serving American, Caribbean and Mexican cuisine. Vegetarian, vegan and gluten-free options can also be requested. The accommodation features amenities such as an on-site business center and hot tub. La Isla Shopping Mall is a 3-minute walk from Canopy By Hilton Cancun La Isla, while Cancun Government Palace is 8.5 miles from the property. Cancún International Airport is 11 miles away.
Guest Policies
Check-in | After 15:00 |
Check-out | Before 12:00 |
Room Rates | All rates displayed are for double occupancy unless otherwise noted. |
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Reviews
Value for money
- What did you like most?It felt new, modern with excellent location
- Was there anything you didn't like?While most of the staff were wonderful, our experience with the receptionist during check-in and on Day 2 was disappointing. After asking for bus routes, she was checking on her phone (we assume) but then immediately pivoted to another guest speaking Spanish without acknowledging us or asking us to wait. We felt ignored and undervalued as guests. We waited 3-4 min and left. During check-in, we gave her the benefit of doubt that she isn’t comfortable with English but realized she did speak good English, so there is definitely a bigger issue here.
- What did you like most?I enjoyed this hotel. It's in a great location. My only gripe was the pool area. It was difficult to get anyone to serve me. The bartender seemed miserable. Aside from this, I did really love the hotel and the staff at the front desk, the restaurant and breakfast buffet were warm and welcoming. It was just the pool area that I felt ignored.
- Was there anything you didn't like?Pool/bar staff
